Shipping Policy
Shipping Information
Expected delivery time:
Within Pakistan: 16 - 20 working days (Once the order has been confirmed).
International: 18 - 21 working days (Once the order has been confirmed).
Address Modifications:
Address modifications are not allowed once the order has been placed (including cod and online paid orders).
Couriers:
Pakistan: TCS Express
International: DHL
Orders placed through the online payment system have to go through a fraud status check and, once cleared by our payment processor, will be processed after three days.
Once the order is shipped, you will receive an email contacting tracking information.
Shipping and Customs Duties:
Shipping charges are based on the destination, size and weight of your order on international orders. Any customs duties or taxes, if applicable by the respective country's officials, will be borne by the customer.
We currently offer local shipping within Pakistan.
Order Cancellations:
Orders placed through credit card or any other online payment system have to go through a fraud status check and, once cleared by our payment processor, will be processed further. If the fraud status returns 'failed' the order is cancelled automatically. For bank transfer orders, we follow the practice of verifying orders with a maximum number of 4 confirmation calls. If left unattended, your order will be cancelled.
Zah may cancel orders for any reasons, which may include:
Out of stock items Pricing or technical errors